Policies and
Terms of Business
PRIVACY & DATA PROTECTION POLICY – EERA EERA is a UK GDPR Data Controller. Data collected may include: - CVs, identification, contact details - immigration status, references, pay data Purposes: - recruitment facilitation, onboarding support, retention Principles: 1. Data minimisation 2. Storage limitation 3. Integrity and security 4. Lawful basis via consent/legitimate interest EERA will: - respond to Subject Access Requests within one month - delete data after 12 months inactivity - report breaches to ICO within 72 hours - use secure processors only in the UK or adequate jurisdictions
CODE OF ETHICS & PROFESSIONAL CONDUCT – EERA EERA commits to fair, transparent and compliant recruitment and employment support. The business will: - Put people before profit and wellbeing before commission - Provide accurate representations to clients and candidates - Preserve confidentiality at all stages - Maintain objective shortlisting rationale - Promote inclusion and equal opportunity - Refuse any assignment involving illegality or discrimination - Document all decisions and communications - Maintain copies of ID and right-to-work evidence - Ensure marketing and advertising are not misleading - Separate optional candidate-paid services from recruitment decisions - Escalate legal-risk matters to solicitors or ACAS
IR35 & OFF‑PAYROLL WORKING POLICY – EERA For all freelancers: - No supervision, direction or control - Right of substitution - No exclusivity - Payment by output or assignment EERA will never issue: - employee titles - fixed working hours - benefits implying employment
COMPLAINTS & DISPUTE HANDLING POLICY – EERA Standards: - All complaints in writing - Acknowledgement within 3 working days - Fair investigation by neutral investigator - Outcomes recorded - Appeal pathway offered - Mediation option available where lawful - Escalation to ACAS or solicitor if legal risk
WHEN TO SAY NO POLICY – EERA Decline or refer if: - candidate fees for jobs requested - tribunal representation requested - discriminatory brief requested - unsafe data handling requested - criminal facilitation requested
CLIENT SERVICE PROPOSAL CLAUSES - EERA - External Mediation (Mediator Addendum) EERA provides neutral, informal workplace mediation designed to reduce risk, preserve professional relationships, and enable compliant resolution of disputes. This service is confidential and facilitative in nature and does not constitute reserved legal advice or statutory tribunal representation. - Career Growth Support EERA offers structured career planning, salary review support, and negotiation guidance to empower individuals to grow confidently while remaining compliant with UK employment rights. These services are separate from recruitment decisions and free membership of the network.
ACCESSIBILITY STATEMENT – Edwards Employment & Recruitment Agency Ltd (EERA) EERA Ltd is committed to inclusive digital access. We aim to: - Meet WCAG 2.2 AA where practicable - Provide alternative formats - Clear language and navigation - Mobile and screen reader compatibility Contact: director@eera Jurisdiction: England & Wales
REFUND POLICY – EERA Ltd Refunds apply to optional candidate-paid services only within 14 days if not substantially delivered. Non-refundable: - Discovery calls - Delivered work products - External training links Process: request in writing to director@eera Jurisdiction: England & Wales
WEBSITE TERMS & CONDITIONS – EERA Ltd EERA acts as recruitment intermediary only. Rules: - No candidate fees for jobs - Consent before CV send - Confidentiality - Liability limited to purchased services Jurisdiction: England & Wales